IT Support Specialist

Experienced technical support worker

Experienced technical support worker, used to working in a team or independently. Enjoys learning new skills and helping others with technology. Looking for a full-time, part-time remote or in-person support role.

Key Skills & Achievements

Technical Support

Experienced troubleshooting software, hardware, internet and VoIP. Enjoys learning and using technology together with finding and documenting solutions to problems. Likes working cooperatively with others by phone, web, remote control tools or in-person to help customers.

Internet & Network

  • Internet Connectivity
  • Modems
  • Routers
  • Firewalls
  • VoIP
  • Network troubleshooting

Software

  • Microsoft Windows 10, 11
  • Microsoft Office 2016, 365
  • Helpdesk Call Tracking System
  • Database Administration
  • Crystal Reports
  • Zoom
  • Software installation, configuration, troubleshooting, training

Hardware

  • Desktops
  • Laptops
  • Tablets
  • Phones
  • Printers

Websites

Create & maintain WordPress websites, domains, hosting, databases and backups. Create & maintain message forum and membership software. Configure firewall protection, CDN (Content Delivery Network), website optimization and SEO.

CRM & Internet Marketing

Keap CRM software for internet marketing, designing email campaigns, marketing flows, selling training and consulting online.

Work Experience

Pencore Services

Technical Support Representative

October 2024 - Present
Palmerton, Pennsylvania, United States

The Success Alliance & Passion For Business

IT Support Specialist

Nov 2007 – Present | 16 years 9 months
Saylorsburg, Pennsylvania, United States

Law School Admission Council

10 years 9 months
Newtown, Pennsylvania, United States

  • Supervisor of Technical Staff
    Aug 2005 – Nov 2007 | 2 years 4 months
  • Senior Information Systems Specialist
    Aug 2001 – Aug 2005 | 4 years 1 month
  • Information Systems Specialist
    Mar 1997 – Aug 2001 | 4 years 6 months